Your child. Their story. Their world.

Your child. Their story. Their world.

Make Their Birthday a Story They’ll Never Forget

Give them the thrill of seeing themselves become the hero of their very own animated adventure, created from their photo, name and favourite things.Birthday Story £49.99 • Personalised Story £29.99 • Delivered in 5–7 working days

• Create My Child’s Story ✨

🎁 A one-of-a-kind birthday gift

🎁A one-of-a-kind personalised birthday gift

Birthdays ✦ Christmas ✦ Halloween ✦ Special Moments

Watch a Sample Story

Watch a full personalised DearTales story and see how your child becomes the star of their own adventure. The Birthday Story includes the same personalised experience with extra birthday magic.

• Create My Child's Story

What Makes DearTales Special

Every DearTales story is created around one child. Their appearance, favourite pet or toy, chosen theme and story details are woven into an adventure made especially for them. Every story is personally directed, curated and quality checked with care.No templates. No two stories exactly the same.
A keepsake made just for them.

Follow DearTales on Instagram @deartalesuk✉️ [email protected]⭐ Leave us a review on Trustpilot📍 Suite RA01, 195–197 Wood Street, London E17 3NU

• Terms and Conditions

• Privacy Policy

DEARTALES TERMS AND CONDITIONS
Last updated: 22 August 20261. About DearTales
DearTales is a personalised animated story video service operated by Erum Khan, trading as DearTales, Suite RA01, 195–197 Wood Street, London E17 3NU.
Contact: [email protected]2. Our service
DearTales creates personalised animated story videos for children using information, preferences and photographs supplied by a parent or legal guardian. Artificial intelligence and other digital production tools may be used as part of the creative process, but every story is individually designed, directed, curated and quality checked by DearTales.3. Placing an order
Orders are placed by completing the online order form linked from deartales.co.uk and making payment through our secure checkout.Your order is accepted once payment has been successfully processed and you receive confirmation from DearTales.Production will begin once we have received the photographs, information and other materials reasonably required to create your video.If we are unable to accept or fulfil your order, we will contact you and refund any payment received.4. Payment
Payment is required in full at the time of ordering and before production begins.Payments are processed securely by Stripe through our online checkout. DearTales does not receive or store your full card details.Prices are those displayed on our website and order form at the time the order is placed.5. Delivery
Completed videos are normally delivered to the email address supplied with the order within 5 to 7 working days after payment and receipt of all required photographs and information.Delivery times may occasionally vary during particularly busy periods or where additional information is required from you. If a significant delay is expected, we will let you know.6. Satisfaction and revisions
We want you to be delighted with your child’s DearTales story.If something in the finished video does not reasonably reflect the information supplied with your order, please contact us and we will work with you to make reasonable revisions.Our satisfaction commitment covers issues relating to the story, character presentation and overall production. It does not cover an entirely new creative direction or substantial changes requested after production based on information that was not included with the original order.7. Cancellations and refunds
Because every DearTales video is individually created for a particular child, production may begin soon after an order is placed.If you wish to cancel your order, please contact [email protected] as soon as possible.Where production has not begun, we will normally provide a full refund.Where you have expressly asked us to begin providing the personalised service during any applicable statutory cancellation period, you may be required to pay for work already carried out if you subsequently cancel, as permitted by law.Once personalised digital content has been supplied, cancellation rights may be affected where you have expressly consented to supply beginning and acknowledged the consequences for your cancellation rights.Nothing in these Terms affects your statutory consumer rights.8. Photographs and personal information
By submitting photographs or personal information, you confirm that:you are the parent, legal guardian, or otherwise have the legal authority to provide the child's information and photographs;
you have the right to share the material with DearTales; and
the information may be used as reasonably necessary to create and deliver the personalised video.Personal information and photographs are handled in accordance with our Privacy Policy.9. AI tools and third-party service providers
DearTales uses selected third-party digital services and AI production tools to assist with creating personalised videos.Only information reasonably necessary for production should be shared with these providers. Further information about the types of providers we use, how personal information is handled and how long information may be retained is set out in our Privacy Policy.10. Intellectual property and permitted use
The completed video is supplied for your personal and family use. You may download, keep and share your completed video for personal purposes.You may not resell, commercially exploit or represent the video as your own commercial production without written permission from DearTales.DearTales may reuse general production techniques, creative methods and non-identifying story concepts. We will not use an identifiable child's photograph or personalised video for marketing without appropriate permission.11. Liability
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, or any statutory rights available to you as a consumer.Subject to those rights, DearTales will not be responsible for losses that were not reasonably foreseeable when the contract was made or for losses arising from use of the service for commercial purposes.12. Governing law
These Terms are governed by the laws of England and Wales. You retain any consumer rights that apply to you under applicable law.13. Contact and complaints
If you have a question, complaint or concern about an order, contact:[email protected]We aim to respond within 72 hours.

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DEARTALES PRIVACY POLICYLast updated: 22 August 20261. Who we areDearTales is a personalised animated story video service operated by Erum Khan, trading as DearTales, Suite RA01, 195–197 Wood Street, London E17 3NU.Contact: [email protected]DearTales is intended for adults ordering personalised stories for children. We do not ask children to place orders or submit their own personal information.2. Information we collectWhen you place an order or contact us, we may collect your name and email address, order and payment information, your child’s name and age, information about your child’s appearance that you provide for character creation, photographs of your child, information or photographs relating to a pet, toy or other chosen companion, story preferences, themes, lessons, favourite colours and occasion details, birthday information where relevant, any additional information you choose to provide for personalisation, and communications you send to DearTales.We only ask you to provide information that is reasonably necessary to create and deliver the service you have requested.3. Payment informationPayments are processed securely by Stripe through our online order form.DearTales does not receive or store your full debit or credit card details. Stripe processes those details directly.We may retain limited transaction information such as the amount paid, payment status, date and transaction reference for order administration, refunds, accounting and legal purposes.4. How we use informationWe use personal information to process and manage your order, create your child’s personalised story, communicate with you about your order, process payments and refunds where necessary, deliver the completed video, respond to questions or complaints, maintain appropriate business and accounting records, protect the security of our systems and comply with our legal obligations.We do not sell your personal information or your child’s personal information.We do not use your child’s photographs or identifiable personalised video for advertising or marketing unless you have separately given us permission to do so.5. Children’s informationWe recognise that children’s personal information requires particular protection.Orders must be submitted by a parent, legal guardian or another adult who has authority to provide the child’s information and photographs.By submitting a child’s photograph or personal information, you confirm that you have the authority to provide it for the purpose of creating the requested DearTales story.We use children’s information only where reasonably necessary to create, deliver and support the personalised service requested by the adult placing the order.We do not sell children’s information or knowingly use it for direct marketing or advertising.6. Order forms and file uploadsOur online order form is provided through Tally.Information entered into the order form, including uploaded photographs, is processed through Tally so that we can receive and manage your order.We aim to remove children’s photographs and unnecessary personalisation information from our active business files and order systems when they are no longer reasonably required for production, delivery, revisions or resolving an issue with the order.7. AI and creative production toolsDearTales uses specialist artificial intelligence and digital production tools to help create personalised story videos. Every DearTales story is directed, curated and quality checked by a real person.Depending on the story and production process, tools may include Higgsfield AI for image and video generation, Kling AI for image and video animation, ElevenLabs for voice and audio generation, and Suno for music generation.We aim to provide each service only with information reasonably necessary for the particular production task.A child’s photograph may need to be processed by image or video generation services in order to create a personalised character. Voiceover and music services will normally receive text or production instructions rather than the child’s photograph unless this is required for a particular feature.Third-party AI providers operate under their own privacy policies and terms. Those terms may allow uploaded content or information to be retained or used to operate, develop or improve their services.Some AI providers may permit user content to be used for model development or training. DearTales does not control information once it has been processed within a third-party provider’s systems.We therefore encourage parents and guardians to consider this information carefully before submitting photographs.8. Other service providersWe also use third-party services to operate DearTales.These may include Carrd for website hosting, Tally for order forms and uploads, Stripe for secure payment processing, Microsoft 365 and GoDaddy for business email, Vimeo for embedded video content, and Meta for website advertising and measurement tools where enabled.These providers may process limited personal or technical information in order to provide their services.9. Cookies and website trackingOur website may use cookies and similar technologies required for the website to function and, where enabled, for analytics or advertising purposes.This may include technologies provided by third parties such as Meta.Where consent is required by law for non-essential cookies or tracking technologies, these technologies should only be activated after the appropriate consent has been obtained.You may withdraw or change your cookie choices where those controls are available.10. Our lawful bases for using personal informationWe use different lawful bases depending on why information is being processed.Where we process the adult customer’s information in order to take an order, receive payment, create and deliver the purchased service, our lawful basis is generally that the processing is necessary to perform our contract with you.We may rely on legitimate interests where reasonably necessary to operate and protect DearTales, respond to enquiries, prevent fraud or maintain appropriate business records, provided those interests do not override an individual’s rights and freedoms.Where children’s personal information is involved, we take additional care to consider and protect the child’s interests, rights and freedoms.Where we ask for consent for a particular optional use, for example permission to use an identifiable story or image for marketing, you may withdraw that consent.We may also process information where necessary to comply with a legal obligation.11. How long we keep informationWe do not keep children’s photographs and personalisation information indefinitely.We aim to delete children’s photographs and other production materials from our own active files when they are no longer reasonably necessary to create and deliver the story, complete agreed revisions or resolve an issue with the order.Certain customer, payment, transaction and accounting records may need to be retained for longer where required for tax, accounting, legal, fraud-prevention or dispute purposes.Where possible, unnecessary children’s information will not be retained simply because an adult customer’s financial record must be kept.Third-party providers may retain information for different periods under their own privacy policies and terms. DearTales cannot guarantee deletion from a third-party provider where that provider’s terms or technology do not permit it.12. International processingSome of the technology providers used by DearTales may process or store information outside the United Kingdom.Where international processing takes place, the provider’s own privacy terms and applicable data-transfer protections apply.DearTales seeks to use reputable providers and to minimise the personal information shared with them.You may contact us if you would like further information about the providers used to create your particular order.13. SecurityWe take reasonable steps to protect the information entrusted to us and limit access to personal information to what is reasonably necessary to operate DearTales and fulfil orders.However, no online service or method of electronic storage can be guaranteed to be completely secure.14. Your data protection rightsDepending on the circumstances and the lawful basis being used, UK data protection law may give you the right to ask for access to personal information we hold, ask us to correct inaccurate information, ask us to erase information in certain circumstances, ask us to restrict how information is used, object to certain uses of personal information, receive certain information in a portable format, and withdraw consent where processing is based on consent.To exercise a privacy right, email [email protected].We may need to verify your identity before responding to a request.15. ComplaintsIf you have a concern about how DearTales has handled personal information, please contact us first at:[email protected]You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator.16. Changes to this policyWe may update this Privacy Policy when our services, technology providers or legal obligations change.The latest version will always be published on deartales.co.uk together with the date it was last updated.

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